Workshop Rofessional Packaging Shipping Information: 1.We provide free shipping by Registered Singapore Post/Hong Kong Post/China Post or by Four Special Air Mail Line. It normally takes 15-45 working days to arrive . But the delivery time depends on weather ,holiday, hot season, local post service and customs clearance factors. 2.Please make sure to provide complete and right address including full name and telephone number , so that the post office can delivered package to you efficiently and successfully. 3.We are not responsible for buyer import custom duties and related taxes. Orders will be shipped as a gift or as a sample. Return/Refund Policy: 1.All the items have been 100% carefully checked and tested by our quality control department before sending out, so that they should be qualified in good condition.When buyer require returning for whatever reasons,it must be accompanied by a Return Merchandise Authorization (RMA) Number.Buyer must contact us by email or by message before returning. Items returned without RMA# will delay the refund process or be ignored. 2.We provide 12 months warranty for all our products .The return shipping freight must be paid by the buyers if your items need to sent back to repair, refund or replacement.Please use Local Registered Post Air Mail to return the item. Please do not use UPS, DHL ,FEDEX and other express shipping methods which will cause the import tax requested by China Custom. Feedback: 1.We are really appreciate your positive feedback or five stars feedback if your are satisfied with our products ,and meanwhile our system will also leave positive feedback for you automatically. 2.Please contact us by email immediately if your item have any problem when you receive it. We will try our best to help you to solve the problem. Please don’t open a dispute or leave a negative feedback before communicate with us. Wish you a pleasant shopping experience in our store!